Frequently Asked Questions

Find answers to common questions about QarzMitra services. If you have additional questions, please contact us at cs@fintechgharanafinancial.com

QarzMitra FAQ Support

What is QarzMitra?

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QarzMitra is a mobile application that provides personal loans to eligible individuals in Pakistan. Our platform offers a quick and seamless way to apply for loans, with minimal documentation and fast approval processes.

Is QarzMitra a licensed lender?

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Yes, QarzMitra is operated by FINTECH GHARANA FINANCIAL (PRIVATE) LIMITED, which is licensed by the Securities and Exchange Commission of Pakistan (SECP) with license number SECP/LRD/131/FGFPL/2025.

How do I contact customer support?

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You can contact our customer support team via email at cs@fintechgharanafinancial.com or through the QarzMitra app. Our support hours are from 9:00 AM to 5:30 PM, Monday to Sunday.

How much can I borrow through QarzMitra?

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QarzMitra offers loans ranging from PKR 1,000 to PKR 50,000, depending on your eligibility and credit assessment.

What is the loan application process?

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The loan application process is simple: Download the QarzMitra app, register with your personal details, complete the loan application form, and submit the required information. Our system will then evaluate your application and provide a decision typically within minutes.

What documents do I need to apply for a loan?

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You will need to provide your CNIC, a working mobile number, personal details, and bank account information. The app will guide you through the specific documentation requirements during the application process.

What is the loan repayment period?

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The maximum loan repayment period is 90 days. Specific terms will be clearly communicated to you before you finalize your loan.

What is the interest rate on loans?

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QarzMitra's daily interest rate ranges from 0% to 0.75%, depending on your loan profile and history with us. The exact rate applicable to your loan will be disclosed before loan confirmation.

How can I repay my loan?

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You can repay your loan through various methods including bank transfer, mobile banking, and other payment options available in the QarzMitra app. The app will provide detailed instructions for repayment.

How do I create an account with QarzMitra?

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Download the QarzMitra app from Google Play Store, tap on "Register," and follow the guided process to create your account. You'll need to provide personal information and verify your identity.

How do I reset my password?

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On the login screen of the QarzMitra app, tap on "Forgot Password" and follow the instructions to reset your password. You will receive a verification code on your registered mobile number to complete the process.

Is my personal information secure?

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Yes, QarzMitra takes data security very seriously. We use encryption and other security measures to protect your personal information. We comply with all applicable data protection regulations and never share your information with unauthorized third parties.